Terms of Use & Refund Policy

This site is solely an online store for cosmetic hair products. This website is not a substitute for professional medical advice, we advise to consult your health care practitioner/doctor/ or physician without delay before the purchase of any products listed. Your physician or health care practitioner can address any concerns, medical questions and queries regarding the possible treatment of any medical condition. Watermans does not, and is not, able to give or intend to provide any advice in connection with your medical related questions. This website does not replace any medical professional resource.

We do not represent ourselves as a doctor/physician and nor is this implied. Outcomes from our products will vary from customer to customer depending on factors the number of times it is being used and how suitable you are as a customer. 

Customers who are a Norwood stage 6 and 7 will not benefit from our products and should not purchase our products.

More information about the Norwood scale can be found here. https://www.healthline.com/health/norwood-scale#stages

Customers who are at a Norwood stage 1-5 may benefit from hair that feels thicker with more body.

Whilst we have many thousands of happy customers who have seen great outcomes. Our products are not ideal for all customers. Therefore we suggest customers should not use our products on their whole scalp, until they have completed a very small test patch on the scalp for 3-4 days.

Watermans Australia is not liable to you for any undesired results.  By placing an order through Watermans Hair Australia or via a 3rd party platform or seller you accept all risks associated with the product as well as any complications that may arise as result of your use of the products.

Undesirable outcomes for some customers may include

• Dry scalp and hair
• Dandruff
• Continued /additional hair fall

If you experience any of these outcomes please stop using our products.

Watermans Vitamins: Should NOT be used by pregnant women, women who are breastfeeding or by any man, women or child taking medication.

Please seek professional medical advice before using our products.

Opened/ used goods are exempt from being returned. 

Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at obtaingroupmelbourne@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at obtaingroupmelbourne@gmail.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

It is your responsibility to provide the correct delivery address - neither we or Australia Post can provide insurance or refunds should your order be lost in the mail if an incorrect delivery address is provided. 

Returns

To return your product, you should Contact Us first via our Contact Us Page

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $20 you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item and do not provide refunds on items that have been lost in the post.