If you have a product related question, make sure you check our FAQ before you press send
To Track your order please click HERE
- SHIPPING UPDATES - PLEASE READ -
Updated Tuesday 25th January 2022
Existing Orders
Thank you for your pre order. I hope you saw information on our website and receipt that the items you have ordered are on pre order.
.
Sadly we have an update regarding the dispatch- Essentially our stock was held up on its way from the UK to Australia- this means our new estimated dispatch date from QLD will be Thursday 27th January.
.
The good news is that our stock is now in Australia - but it will take a few more days to reach us before we can dispatch your pre order on approx. 27th January.
.
We are sincerely sorry for the delay- We are doing everything that we can to get our stock here ASAP. You will receive your tracking details via email as soon as your order is in the mail.
If you urgently need access to our products, please note that our travel/mini shampoo & conditioner set and our scalp elixir is still in stock and can be purchased/ dispatched right away - so long as our full sized shampoo is not added to your order.
.
Thank you kindly for your patience at this difficult time.
If you have any further questions I will be very happy to help you.
.
New Orders
.Our Australian Family
- Please expect delays Australia Post is delivering both standard and express orders much slower at this time - Please see AU Post website for updates: www.AusPost.com.au
Our New Zealand Family
- Please expect delays Standard delivery will take longer. Approx. 7-20 working days for your order to arrive with you. This is because there are very few planes flying from Australia to New Zealand.
-
Express delivery is also being effected by delays. Express orders will take approx. 5 -10 working days to arrive. Please expect delays.
Obtain Group Pty Ltd
Offical Distributor, Watermans Australia and New Zealand